Help & Support

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Fast answers can be found in our FAQ, or you can use the form below to message us.
We aim to answer any question within one working day.

 

Frequently Asked Questions
What brand of t-shirts do you print on?

Teemill uses our own brand of blank products made from certified organic cotton in an ethically accredited, renewable energy powered factory. The neck labels are unbranded so your products look professional and blend seamlessly with your brand - so you don’t have to wait or pay for relabelling. We stock over 100,000 t-shirts on any given day for incredible in stock availability.

Does it matter if my artwork is CMYK or RGB?

It does not matter, either way we must convert your file into a print file when we process it - a lot of converting and processing goes on, which we won't detail as it's super complicated. It allows us to take any image and make it printable, but also is one of the reasons - as well as one of the facts of life in digital t-shirt printing - that we can't 100% match pantone colours. If colour matching matters to you, sRGB PNG24 files are what we use in house to upload, so save in RGB. Printing on white tees result in the greatest vibrancy and the closest colour matching qualities.

Do you ship to...

We deliver to most countries worldwide. The only limit is the availability of services provided by our payment and courier partners in a country. 

Can I have my own neck labels?

If you’re a startup brand, you’re probably looking for relabelling to ensure your products look totally authentic. Listen, at Teemill we totally get that! Relabelling means tearing or unpicking a seam and sewing something else in, for every product. It also means sourcing your own labels,because you can’t have someone else’s logo in your brand’s neckline. But what if we just took the logo out? Teemill products have a specially designed plain size / neck label - this saves you massive amounts of time, cost and hassle - and relabelling can be messy too: If noticed by the customer, knowingly mucking around with labels can harm your image more than a simple size label. The fact is that customers buy tees because the design and the marketing is rad, not because of a neck tag. Keep it simple with unbranded neck labels and spend your time and money on what matters.

What if a customer tweets or emails me about an order, return, exchange or complaint?

If you take enough orders, from time to time one might go missing in the post, or be the wrong size. No worries - just fire it over to us via email to hello@teemil.com or copy us in to the tweet, @teemillstore - we'll take care of it the same day. 

Can I get a sample?

Yes of course. Navigate to "samples" in the main menu to find out how to order a sample product with a discount. If it’s a one off to try a new design or two, you can design and order through the sample studio. Alternatively use the sample code to order at a discounted rate through your store to get the full customer experience. Please note, discounts will reduce or eliminate your profit on the item and customised, discounted samples are non-refundable.

Do you offer integration with online stores such as Etsy, Ebay, Shopify etc?

We don’t currently offer any integrations with third party platforms.

How long does store and product processing take?

All Teemill products and stores are checked by our system for potentially offensive content or intellectual property infringement before being processed and launched.  This processing normally takes less than 24 hours - however we are unable to process new products over weekends. 

What is the print area?

For our adult tees, tops and sweats, the print area is a large and roomy A3 (That's about twice as big as an A4 sheet of paper). To get the most out of your design, our handy templates are free to use and can be found in the Teemill studio. If you want to max out the design area, take your design to the edge of the template before saving up, and use the "fill area" button in the design tool. Printing prices are standardised no matter what the size or how many colours you use, so feel free to go big!

What labels are in the products?

The neck labels are plain labels with only the size on them, so your products look professional and blend seamlessly with your brand. It also means you don’t need to wait or pay for relabelling, there’s no label to remove and replace. Instead you can spend your time on customising your packaging, invoice and confirmation emails.

 

Company Number: 7071956  ·  VAT Number: 987 8365 41