Returns & Exchanges Information

If you wish to exchange your garment for any reason, just send your original purchase back in perfect saleable condition to the returns address below. We will send out a replacement free of charge.

  • We cannot offer returns or exchanges on custom products, unless defective.
  • We cannot accept returns that have been washed or worn, unless defective.
  • This means your right to cancel your order starts from the moment you place your order and does not end until 14 days after purchase or 28 days after dispatch.
  • Freepost code only applies inside the UK.

Return Address

Teemill
Hooke Hill
Freshwater
Isle of Wight
PO40 9BG

Lost Parcels

Rapanui Clothing Ltd. is committed to delivering outstanding customer service to each and every customer.

If you have placed an order, received an email confirmation and a confirmation email of processing and dispatch, you should have your parcel within 7 working days. It often takes a little longer to process an order during busy periods, so please allow up to 14 days for delivery. If you think that something has gone wrong, contact us directly at any time.